Full Time Customer Service Representative (CSR)

Job Description

The Office of the Seminole County Tax Collector is seeking to fill a Full-Time Customer Service Representative (CSR) position. 

The function of our Customer Service Representatives is to provide efficient and courteous service when processing our citizens state transactions such as motor vehicle and boat registration and titling, driver license, hunting and fishing licenses, and much more. The focus is equally balanced between customer service and accurate “revenue collecting”.

What does a CSR do?
  • Front counter contact to answer questions, assist the general public, and provide various state and county services.
  • Functions include computer data input, receiving payment of fees, validating or receipting work, and balancing cash drawer daily.
  • Enter transactions into the appropriate computer network system.
  • Learns, maintains electronic files, and retains knowledge of select State Agency procedures.
  • Presents a professional appearance and manner, with a pleasant personality.

The start rate for all fully-trained Full-Time Customer Service positions is $15.85 per hour. Benefits are provided for Full-Time employees beginning at the conclusion of a comprehensive 13-17 week training program. An annual review is utilized to measure performance and to evaluate achievement. An hourly increase, if any, is merit based and typically awarded annually. Retirement benefits are provided at a mutual expense of the Tax Collector and employee. The employee’s contribution percentage is fixed at 3% and applied each pay period calculated on their paid semi-monthly salary.

The working hours for all Full-Time employees are 8:15 am to 5:15 pm, Monday through Friday. There is a one hour unpaid lunch break.

There are six Branch Offices of the Seminole County Tax Collector. During the 13-week probationary period, the training will be pre-scheduled and conducted in three of the six office locations. Final work location assignment for this full time position will be determined at the conclusion of the training program.

Minimum Skills & Requirements:
  • High school diploma. College course credits are an asset.
  • Ability to use standard office equipment.
  • Keyboarding/data entry skills at least 40 wpm.
  • Knowledge of basic math principles and business English.
  • The ability to speak Spanish fluently is preferred, but not required for this position.
Important Notes:
  • An Employment Application is required. You only need one application to apply for any employment with the Seminole County Tax Collector. Please specify which position(s) you are interested in on the application.
  • Tax Collector Brochure
  • Work History Form (additional)
  • Attaching a resume and picture to the application is optional.
  • The successful candidate must be fingerprinted and cleared through a criminal background check and standard drug testing.
Thank you for your interest in joining our team.
  • Please, no phone calls.
  • Allow 3 weeks for application review and processing.
  • When completed, applications can be: (Please select only one method)
    • Emailed to sctcHR@seminolecounty.tax (preferred method of contact)
    • Mailed to:
    • Seminole County Tax Collector
      P. O . Box 630
      Sanford, FL 32772-0630
      Attention: Mrs. Cynthia Kohler
General Requirements

There are basic requirements of education and/or experience that you must have to apply for employment. In addition, there are desired skills that are not required, but will be considered with your application in gaining employment with our office. These are as follows:

  • High school diploma. College course credits are an asset.
  • The ability to use standard office equipment (such as a typewriter, computer, calculator).
  • Keyboarding/data entry skills at least 40 wpm.
  • Knowledge of basic math principles and business English.
  • Experience working with the public is a plus.

To be successful in working with the Tax Collector, employees must demonstrate these certain attitude attributes towards their work:

  • Good character, trustworthiness, and honesty
  • Be dependable and prompt
  • A good self-image
  • Neat and appropriately dressed at all times
  • Relate to and work cooperatively with fellow employees
  • Disciplined to maintain complete confidentiality of sensitive and restricted information
  • Be organized and complete assigned tasks and objectives timely
  • Able to handle a variety of tasks at one time and set proper priorities
  • Pay attention to detail
  • Display a willingness to expand your own personal knowledge
  • Maintain a positive outlook on the tasks of being a Customer Service Representative
  • Ability to lift up to 30 lbs., and be able to stand for long periods of time. 
Additional Considerations
  • Must be capable of being bonded and becoming a Notary Public.
  • Experience in handling cash and check transactions is a plus.
  • Successfully be cleared through a Criminal Record Check.
  • Successfully pass a drug test.